Return Policy
Return Policy
Q: If I simply don't like the products, can I return them?
A: Yes. If you are not satisfied with your purchase, please return the product within 30 days for a full refund. Please be sure to wrap the product safely and securely prior to mailing. Please email customerservice@hifiman.com and we'll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Returns must be made within 30 days of purchase. Please note: shipping fees are not refundable.
Please allow up to 5-7 business days from receipt of your package and processing of your refund.
N.B. Should you wish to return any products purchased via the trade-up program (highly unlikely) you can do so within 7 days after receiving the package. An 8% restocking fee of the upgrade cost may be applicable if the item has been unboxed. Please be aware that we cannot guarantee the return of your original headphones, but we may be able to ship you a replacement in a similar condition.
Q: How do I return or exchange an item?
A: To receive your refund from HIFIMAN, contact us at customerservice@hifiman.com and we will provide you with further instructions on where returns should be shipped.
You could ship your item to either US office or Japanese office below:
HIFIMAN Electronics
Attn: Service Department
2602 Beltagh Ave.
Bellmore, NY11710
201-443 4626
USA
HIFIMAN JAPAN CO., LTD
Osaka building 3F, 2-26-4 Taito, Taito-ku, 110-0016
Tokyo
03-5826-4658
Japan
Please be sure to wrap the product safely and securely prior to mailing. If the product is not returned in like new condition with all packaging in any way, we will charge 10% re-stocking fee. Please allow 3-10 business days for return processing. Return items will be processed promptly. An email will be sent to confirm your return or exchange request has been processed. We are not responsible for return packages that are lost in transit. Return shipping fees are not refundable.
Q: Can I return or exchange customized products?
A: Sorry, the return or exchange of customized products is not acceptable unless it is our fault.
Q: How does the replacement process?
A: If your purchase was bought from HIFIMAN or our authorized dealer and under warranty, we can replace it for free. Please forward the payment receipt or order confirmation to our customer service (customerservice@hifiman.com) for reference if it was bought from our authorized dealers. Then our customer service will help you finish the replacement.
If your purchase was bought from HIFIMAN or our authorized dealer and out of warranty, we couldn’t repair it for free. But if you need a replacement, you could ask customer service (customerservice@hifiman.com) for specific details.
